Terms & Conditions
Courses & Training
Pre-Course Information/Terms of Business
Thank you for choosing Really Good First Aid to provide your training. Below, we have included some important information which you should read prior to attending your training. We look forward to welcoming you onto one of our courses.
In order to meet the assessment standards of the course, it is essential that candidates attend every session and are punctual; mobile phones should be switched off and break times adhered to. If for any reason these guidelines are not complied with, Really Good First Aid may decide not to qualify a candidate.
Depending on the qualification being undertaken, session times vary between 6 hours and 8 hours ‘contact time’ (i.e. actual time training) each day, plus breaks. This means that sessions commence promptly at 9am, include a 15 minute break in the morning, 30 minutes for lunch and a 15 minute break in the afternoon. Thus they should finish by either 4pm or 6pm.
All of our courses are accredited through Immediate Temporary Care (HSE Registered 1670/96) and ITC First Aid Ltd, who are also an awarding body that develop qualifications on the Qualifications & Credit Framework (QCF) regulated by OfQual.
On successful completion of the course, all course paperwork is submitted by the trainer to ITC for verification; once undertaken, certificates will normally be issued within three to four weeks of completion of the course, providing that full payment has been received.
When Really Good First Aid run a course for another organisation, it is likely that the other organisation will be responsible for all domestic arrangements such as provision of the training room, refreshments, toilet facilities and so on. For public courses, however, Really Good First Aid will provide the training venue and ensure that refreshments and toilet facilities are available.
Health & Safety
First Aid training is practical and active. We would normally expect participants to be capable of kneeling, bending, lying down, performing simulated CPR and able to take a full and active part by acting as casualties for both the trainer/s and each other.
If you feel uncomfortable or have any concerns whatsoever please do not hesitate to inform our experienced trainer/s who may well have a strategy for helping you throughout the course.
Please bring with you the following:
- Some form of identification e.g. photocard driving license – essential!
- Comfortable clothes suitable for rolling around on the floor and getting dirty.
- Warm/waterproof clothing & footwear (including hat & gloves) for outdoor courses, similar to above. In this event please also bring clean footwear for indoor use.
- Packed lunch (and drink just in case none available).
- Pen and paper for note taking.
- Payment/Balance for the course if necessary – We can take card payments.
Standard Terms of Business
Please be aware that these terms of business are intended for both organisations and individuals alike. Being ‘business-like’ by definition, they may therefore appear somewhat brusque to the individual.
Unless agreed separately and in writing, it is an express condition of booking a course that a deposit is paid, and cleared by our bank, in advance of the course start date.
If booking more than 4 weeks in advance, a 50% deposit will be required to secure your booking. The full payment is then due by no later than the first day of the course. If booking within 4 weeks of the course date, the full payment is required with your booking.
In the event that the deposit is not paid, Really Good First Aid reserve the right to cancel your booking, without notice.
In the event of course cancellation by you, the client, the following proportion of the total amount due will be payable, the time periods below being from the course start date. These terms are non-negotiable:
- 4 weeks (20 working days) or less – loss of deposit.
- 2 weeks (10 working days) or less – 75% of total amount due.
- 1 weeks (5 working days) or less – 100% of total amount due.
Whilst this may appear harsh we ask our clients to appreciate that, as a company committed to the excellence of their training, Really Good First Aid invest more and more resource, both human and capital, the nearer a course start date approaches. Any discount given on the cost of a course will also be lost for late payment and full cost applied in terms with our invoicing. Interest will be added to all late payments.
For a series of courses, we insist that invoices issued for the balance on those already run are paid in full, and cleared by our bank, before the next course start date in the series. This is non-negotiable and in the event it does not take place, Really Good First Aid reserve the right to cancel the remaining course/s, without notice.
Thank you for choosing Really Good First Aid as your online store for First Aid Kits, First Aid Kit Refills and Outdoor Equipment.
Making a purchase on Really Good First Aid could not be easier. Simply browse our online store, and click the ‘Add to Cart’ button on any items that you wish to buy in order to add them to your shopping basket. After you have finished your selection, you can view your shopping cart and checkout using our simple checkout procedure.
Payment, Pricing & Promotions
We accept payments from all major Credit and Debit Cards via Stripe. We do not accept American Express. While we do our best to ensure prices are up to date and correct, errors may occur, in which case you will be contacted before your order is processed. In the event of an error in any pricing or description on the website, we reserve the right to cancel any orders placed for those particular items.
Shipping & Delivery
Really Good First Aid uses a fixed rate shipping charge for all orders, no matter how large your order, you will pay the fixed rate which has been set depending on your geographic location.
Returns & Replacements
Really Good First Aid offer a 10 day returns policy. Providing all items are not used, still in their original packaging and not damaged, we will be happy to offer an exchange or refund.
If you would like to return an item, please email firstname.lastname@example.org to obtain the returns information.